1. Conclusion of the contract of sale
1.2. Purchase agreements are recorded and stored in the database verana-shop.com.
1.4. If Verana is unable to contact the User within 3 (three) working days after placing the order, the order will be canceled, the User will refund money only for the goods, the delivery charge will not be refunded.
1.5. In an emergency, due to unforeseen circumstances, Verana cannot provide products purchased from the online store verana-shop.com. Verana is committed to offering a similar product. If the User does not agree, Verana will return the money paid as soon as possible, but no later than within thirty (30) calendar days.
2. Prices for goods and payment procedure
2.1. Prices in the online store verana-shop.com are in euros, including VAT.
2.2. The user pays for the goods in the following ways:
2.2.1. use of bank-link online banking services;
2.2.2. Bank transaction.
3. Delivery of goods
3.1. By choosing a delivery service, the user undertakes to specify the exact delivery address.
3.1.1 the goods can be delivered to Verana or its authorized representative;
3.1.2 The user undertakes to accept the goods from the courier;
3.2. Verana will do everything possible to ensure that the ordered goods are delivered as soon as possible. Estimated delivery time 1-2 (one or two) working days. 3.3. If the User is not found at the delivery address specified by the user, Verana has the right to transfer the goods to any other adult at the specified address, but the User does not have the right to make any claims to Verana regarding the delivery of the goods to the unsuitable person.
3.4. If the delivery of the Goods to the User is impossible due to the User’s fault or due to circumstances depending on the User (the User has entered the wrong address, the User is not present at the specified address, the specified address is not available, etc.), the Goods are not sent again, the order is canceled, the User receives money only for product. The shipping cost is not refundable.
3.5. Upon receipt of the goods, the User or his / her representative checks the conformity of the goods to the buyer and signs an invoice, delivery note or other transfer / acceptance document. By signing an invoice, bill of lading or other document of transfer / acceptance, the User or his / her representative confirms that the goods were delivered in good condition. In all cases when the courier delivers the goods, the User, if the packaging is wrinkled, wet or otherwise damaged from the outside, the User must indicate in the confirmation of receipt (write a comment) or write a separate act of such defects. The user must do this in the presence of the courier. Verana is not responsible for any defects in the goods that were evident at the time of delivery, but were not indicated in the delivery confirmation.
4. Product quality
4.1. The characteristics of all products sold by verana-shop.com are listed in the product description for each product.
4.2. The goods in the store Verana-shop.com are warranted in accordance with applicable law.
5. Return of goods
5.1. If the User is a consumer within the meaning of the Consumer Protection Act (an individual who purchases a product for purposes not related to his or her economic activity), the User may exercise the right of refusal. In accordance with the terms of the Cabinet of Ministers of the Republic of Latvia No. 255 “Rules on distance contracts”, the consumer has the right to return the goods purchased by verana-shop.com to Verana within 14 calendar days.
5.2. The user informs Verana about the return by notifying in writing (by email) the object of return and the order number. When returning the goods (s), the User can use the attached model of the withdrawal form with the obligatory indication of the User’s bank account number. The user sends the goods to Verana at the address: Lēdurgas iela 3, Rīga, LV-1034
5.3. Refund is subject to the following conditions:
5.3.1. Returned item (s) must be in original packaging;
5.3.2. the goods must not be damaged;
5.3.3. goods were not used, did not lose their appearance (labels, protective films, etc., were preserved) (this does not apply to goods that have already been damaged upon delivery);
5.3.4. the returned goods must be in the same condition as it was when the goods were received;
5.3.5. Verana has the right to refuse to return the goods if the deadlines for the return of the goods were not met;
5.3.6. User must bear the cost of return;
5.3.7. Returns for returned goods are made only by bank transfer to the bank account specified in the return document of the user.
5.4. The user is responsible for maintaining the quality and safety of the product during the life of the right of withdrawal. The user is responsible for any reduction in the value of the goods if the goods were used in a manner inconsistent with the principle of good faith, including for purposes other than clarifying the nature or functioning of the goods. The goods must be intact, without losing the appearance of the product (unused and intact labels, unshielded protective films, etc.) and unused. The goods must be returned in the original packaging, in the same packaging in which it was received, by returning the purchase document and other goods. If the goods are not fully assembled, damaged, damaged or packaged incorrectly, Verana has the right not to accept the goods and not to return the money paid by the User for the goods.
6. Exchange of information
6.1. Verana communicates with the User via email, postal address or telephone number. The user can use any type of connection specified in the verana-shop.com section. Requisites.
7.2. In the event of loss, the guilty party compensates the other party for direct damages.
7.3. Verana is not responsible for the irrelevant colors, shapes or other characteristics of the goods presented in the image of the verana-shop.com store for the actual characteristics of the goods.
7.4. Verana shall not be liable for any delay or failure to fulfill obligations or other failure to perform due to circumstances and obstacles beyond the reasonable control of Verana, including, inter alia, strikes, government orders, military actions or national emergencies, terrorist threats or acts of terrorism, environmental or climate anomalies, non-compliance by third parties, interference with the Internet and computer hardware and software failures. In the event of such force majeure, Verana will try to correct any delay that has occurred.
8. Other conditions
8.2. In case of any questions or disagreements, the user will contact Verana customer support by phone or email. All disputes that arise should be resolved by negotiation between the parties as much as possible. If no agreement is reached, the dispute is submitted to the court in accordance with the laws of the Republic of Latvia.
8.3. If you have any questions, please contact us - firstname.lastname@example.org, +37128397100