1. Conclusion of the contract of sale
1.1. The product purchase agreement
between SIA “Verana” and the User is considered concluded from the moment when
the User selected the Basket and clicked “Pay for the purchase”. The user is
obliged to pay for the goods in the manner and time specified in the Terms of
1.2. Purchase agreements are recorded and stored
in the database verana-shop.com.
1.3. Verana agrees to deliver the Products purchased
by the User to the specified address of the User based on the conditions set
1.4. If Verana is unable to contact the User
within 3 (three) working days after placing the order, the order will be
canceled, the User will refund money only for the goods, the delivery charge
will not be refunded.
1.5. In an emergency, due to unforeseen
circumstances, Verana cannot provide products purchased from the online store
verana-shop.com. Verana is committed to offering a similar product. If the User
does not agree, Verana will return the money paid as soon as possible, but no
later than within thirty (30) calendar days.
2. Prices for goods and payment procedure
2.1. Prices in the online store
verana-shop.com are in euros, including VAT.
2.2. The user pays for the goods in the following
2.2.1. use of bank-link online banking services;
2.2.2. Bank transaction.
3. Delivery of goods
choosing a delivery service, the user undertakes to specify the exact delivery
3.1.1 the goods can be delivered to Verana or its authorized representative;
3.1.2 The user undertakes to accept the goods from the courier;
3.1.3. Shipping costs in Latvia - 1 (one euro and 00 euro cents).
3.2. Verana will do everything possible to ensure that the ordered goods are
delivered as soon as possible. Estimated delivery time 1-2 (one or two) working
3.3. If the User is not found at the delivery address specified by the user,
Verana has the right to transfer the goods to any other adult at the specified
address, but the User does not have the right to make any claims to Verana
regarding the delivery of the goods to the unsuitable person.
3.4. If the delivery of the Goods to the User is impossible due to the User’s
fault or due to circumstances depending on the User (the User has entered the
wrong address, the User is not present at the specified address, the specified
address is not available, etc.), the Goods are not sent again, the order is
canceled, the User receives money only for product. The shipping cost is not
3.5. Upon receipt of the goods, the User or his / her representative checks the
conformity of the goods to the buyer and signs an invoice, delivery note or
other transfer / acceptance document. By signing an invoice, bill of lading or
other document of transfer / acceptance, the User or his / her representative
confirms that the goods were delivered in good condition. In all cases when the
courier delivers the goods, the User, if the packaging is wrinkled, wet or otherwise
damaged from the outside, the User must indicate in the confirmation of receipt
(write a comment) or write a separate act of such defects. The user must do
this in the presence of the courier. Verana is not responsible for any defects
in the goods that were evident at the time of delivery, but were not indicated
in the delivery confirmation.
4. Product quality
4.1. The characteristics of all
products sold by verana-shop.com are listed in the product description for each
4.2. The goods in the store Verana-shop.com are
warranted in accordance with applicable law.
5. Return of goods
5.1. If the User is a consumer
within the meaning of the Consumer Protection Act (an individual who purchases
a product for purposes not related to his or her economic activity), the User
may exercise the right of refusal. In accordance with the terms of the Cabinet
of Ministers of the Republic of Latvia No. 255 “Rules on distance contracts”,
the consumer has the right to return the goods purchased by verana-shop.com to
Verana within 14 calendar days.
5.2. The user informs Verana about the return by
notifying in writing (by email) the object of return and the order number. When
returning the goods (s), the User can use the attached model of the withdrawal
form with the obligatory indication of the User’s bank account number. The user
sends the goods to Verana at the address: Lēdurgas iela 3/4, Rīga, LV-1034
5.3. Refund is subject to the following
5.3.1. Returned item (s) must be in original
5.3.2. the goods must not be damaged;
5.3.3. goods were not used, did not lose their
appearance (labels, protective films, etc., were preserved) (this does not
apply to goods that have already been damaged upon delivery);
5.3.4. the returned goods must be in the same
condition as it was when the goods were received;
5.3.5. Verana has the right to refuse to return
the goods if the deadlines for the return of the goods were not met;
5.3.6. User must bear the cost of return;
5.3.7. Returns for returned goods are made only by
bank transfer to the bank account specified in the return document of the user.
5.4. The user is responsible for maintaining the
quality and safety of the product during the life of the right of withdrawal.
The user is responsible for any reduction in the value of the goods if the
goods were used in a manner inconsistent with the principle of good faith,
including for purposes other than clarifying the nature or functioning of the
goods. The goods must be intact, without losing the appearance of the product
(unused and intact labels, unshielded protective films, etc.) and unused. The
goods must be returned in the original packaging, in the same packaging in
which it was received, by returning the purchase document and other goods. If
the goods are not fully assembled, damaged, damaged or packaged incorrectly,
Verana has the right not to accept the goods and not to return the money paid
by the User for the goods.
5.5. For goods returned by the Verana user in
as possible, but no later than within 30 (thirty) calendar days.
6. Exchange of information
6.1. Verana communicates with the
User via email, postal address or telephone number. The user can use any type
of connection specified in the verana-shop.com section. Requisites.
7.1. Verana is exempt from any
liability in all cases where the loss arises from the fact that the user's
7.2. In the event of loss, the guilty party
compensates the other party for direct damages.
7.3. Verana is not responsible for the irrelevant
colors, shapes or other characteristics of the goods presented in the image of
the verana-shop.com store for the actual characteristics of the goods.
7.4. Verana shall not be liable for any delay or
failure to fulfill obligations or other failure to perform due to circumstances
and obstacles beyond the reasonable control of Verana, including, inter alia,
strikes, government orders, military actions or national emergencies, terrorist
threats or acts of terrorism, environmental or climate anomalies,
non-compliance by third parties, interference with the Internet and computer
hardware and software failures. In the event of such force majeure, Verana will
try to correct any delay that has occurred.
8. Other conditions
8.1. The relationship between the
8.2. In case of any questions or disagreements,
the user will contact Verana customer support by phone or email. All disputes
that arise should be resolved by negotiation between the parties as much as
possible. If no agreement is reached, the dispute is submitted to the court in
accordance with the laws of the Republic of Latvia.
8.3. If you have any questions, please contact us
- firstname.lastname@example.org, +37128397100